Refund and Return Policy
Effective Date: 27th Nov 2024
At BP Holiday, we aim to ensure you are satisfied with your purchase. Please carefully read our refund and return policy regarding photo purchases on our website (bpholiday.com).
1. Digital Photo Purchases
Since all photos are digital downloads, we have specific guidelines for refunds and returns:
a. No Returns on Digital Products
- Due to the nature of digital content, once a photo has been downloaded, we cannot accept returns.
- If you experience any issues with your purchase (e.g., corrupted files, incorrect images), please contact us within 7 days for assistance.
b. Refunds for Digital Purchases
- Refunds will only be processed for digital products under the following conditions:
- Duplicate purchases: If you accidentally purchased the same photo more than once.
- Download issues: If the download link is not working or if the file is corrupted, we will assist with getting you a working file or provide a refund.
- Incorrect product: If you received the wrong image or the wrong file type, please contact us for an exchange or refund.
- To request a refund, please email us at [email protected] with your order details.
2. Refund Process
To request a refund, you must:
- Provide proof of purchase (order number, email address used).
- Describe the issue you are facing (e.g., duplicate purchase, file error, etc.).
- We will respond to your request within 3-5 business days.
If your request is approved, the refund will be processed to the original payment method. Refunds will not be issued if the product has been used, altered, or modified in any way.
3. Exchanges for Digital Products
- We do not offer exchanges for digital products unless there is an issue with the file or a mistake in the order (wrong file, incorrect resolution).
In such cases, we will offer a replacement of the photo or the correct file.
4. Customer Support
If you encounter any issues with your download or have concerns about your purchase, please contact our support team:
- Email: [email protected]
- Phone: 04-412 1616, 012-413 8121
Our team will provide assistance to resolve any issues with your order.
5. Changes to This Policy
We may update or modify our Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be revised.